A Framework to Support the Process of Measurement of Customer's Satisfaction According to ISO 9001

  1. Medina-Merodio, J.-A.
  2. De-Pablos-Heredero, C.
  3. Jimenez-Rodriguez, L.
  4. Fernandez-Sanz, L.
  5. Robina-Ramirez, R.
  6. Andres-Jimenez, J.
Journal:
IEEE Access

ISSN: 2169-3536

Year of publication: 2020

Volume: 8

Pages: 102554-102569

Type: Article

DOI: 10.1109/ACCESS.2020.2998434 GOOGLE SCHOLAR lock_openOpen access editor HANDLE: https://hdl.handle.net/10017/63135
e_Buah Biblioteca Digital Universidad de Alcalá: lock_openOpen access Handle

Sustainable development goals

Data source: Scopus