A Framework to Support the Process of Measurement of Customer's Satisfaction According to ISO 9001
- Medina-Merodio, J.-A.
- De-Pablos-Heredero, C.
- Jimenez-Rodriguez, L.
- Fernandez-Sanz, L.
- Robina-Ramirez, R.
- Andres-Jimenez, J.
Revue:
IEEE Access
ISSN: 2169-3536
Année de publication: 2020
Volumen: 8
Pages: 102554-102569
Type: Article
