Optimization of automated call center service times using evolutionary techniques
- Sanz, S.S.
- Pérez-Bellido, Á.
- Ortiz-García, E.
- Portilla-Figueras, A.
- Naldi, M.
Actes de conférence:
Proceedings - 8th International Conference on Hybrid Intelligent Systems, HIS 2008
ISBN: 9780769533261
Année de publication: 2008
Pages: 923-926
Type: Communication dans un congrès