Publications in collaboration with researchers from Universidad Rey Juan Carlos (4)

2020

  1. A Framework to Support the Process of Measurement of Customer's Satisfaction According to ISO 9001

    IEEE Access, Vol. 8, pp. 102554-102569

2014

  1. Analysis of customer satisfaction using surveys with open questions

    DYNA: revista de la Facultad de Minas. Universidad Nacional de Colombia. Sede Medellín, Vol. 81, Núm. 188, pp. 92-99

2011

  1. Application of the artificial intelligence in enterprise quality systems

    Advances in Intelligent and Soft Computing

  2. Artificial intelligence applied to the improvement of the firm's quality

    Proceedings of the IADIS International Conference Intelligent Systems and Agents 2011, Part of the IADIS Multi Conference on Computer Science and Information Systems 2011, MCCSIS 2011