Mediación de conflictos en el plan de mejora: una contribución en el contexto escolar
- Susana Oliveira e Sá 1
- Elisabete Pinto da Costa 1
- Alcina de Oliveira Martins 2
- Juan Carlos Torrego 3
- 1 Universidade Lusófona do Porto, CeiED, IMULP, Portugal
- 2 Universidade Lusófona do Porto, CeiED, Portugal.
- 3 Universidade de Alcalá, Espanha
ISSN: 0213-9529
Año de publicación: 2020
Volumen: 39
Número: 2
Páginas: 181-192
Tipo: Artículo
Otras publicaciones en: Campo abierto: Revista de educación
Resumen
The Improvement Plan is a strategic document for schools in Portugal. It became pertinent to inquire about the position attributed to conflict mediation within the scope of the improvement strategy, defined in this type of structuring document. This article presents a qualitative study, of four Improvement Plans, of a school in the Center of Portugal region, using the content analysis technique. With the support of the webQDA® software, emerging categories were obtained: mediation, domains / axes, actions, mediation office, areas / problems, objectives and indicators of starting and ending points. It was concluded that the consecration of mediation in the Improvement Plans can allow the school to assume this intervention methodology as a strategy for the realization of cultural change and socio-educational improvement, through the the inscription and promotion of values, devices, actions and practices in school culture.