“El cliente siempre lleva la razón”Problemas de comunicación y soluciones en la interpretación telefónica para asistencia en carretera

  1. Raquel Lázaro Gutiérrez 1
  2. Elena Alcalde Peñalver 1
  1. 1 Universidad de Alcalá
    info

    Universidad de Alcalá

    Alcalá de Henares, España

    ROR https://ror.org/04pmn0e78

Journal:
Pragmalinguistica

ISSN: 1133-682X

Year of publication: 2022

Issue: 30

Pages: 433-446

Type: Article

DOI: 10.25267/PRAGMALINGUISTICA.2022.I30.20 DIALNET GOOGLE SCHOLAR lock_openOpen access editor

More publications in: Pragmalinguistica

Abstract

Telephone interpreting increasingly presents more advantages in public and private services due to the reduction of costs and the immediate availability of the service. The communicative aspects that must be taken into account for a satisfactory experience on the part of the client are in this interpretation modality even more pertinent to solve the different problems that may arise. For this reason, in this study we intend to analyze a series of communication problems between the interpreter and the client, extracted directly from a corpus of transcripts in the English-Spanish linguistic communication and to provide the main communicative solutions with the aim of shedding new data on one modality of interpretation that still has a long way to go.

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Data source: Dialnet