Determinantes de la satisfacción del servicio de actividades dirigidas a fitness y Wellness en centros deportivos de Madrid

  1. Sergio Tobías Sidera
  2. Antonio Celestino García
  3. José A. Santacruz Lozano
Book:
Octavas Jornadas de Jóvenes Investigadores de la Universidad de Alcalá: Humanidades y Ciencias Sociales
  1. Antonio Guerrero Ortega (coord.)
  2. German Ros Magán (coord.)
  3. Paloma Ruiz Benito (coord.)
  4. Francisco Pascual Vives (coord.)
  5. Cristina Tejedor Martínez (coord.)
  6. Vanessa Tabernero Magro (coord.)

Publisher: Editorial Universidad de Alcalá ; Universidad de Alcalá

ISBN: 978-84-18254-48-2

Year of publication: 2021

Pages: 29-36

Congress: Jornadas de Jóvenes Investigadores de la Universidad de Alcalá (8. 2021. Alcalá de Henares)

Type: Conference paper

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Abstract

The aim of this study is to establish what dimensions make up the satisfaction of internal clients and external clients of collective fitness and wellness classes in public sports centers of the Madrid City Council. For this study 90 teachers and 759 users participated. The instruments used are based on Melia and Peiró’s S20/23 and Cronin and Taylor’s SERVPERF. The results show that both internal customer satisfaction and external customer satisfaction are made up of five dimensions.

Data source: Dialnet