An Ontology-Based and Model-Driven Approach for Designing IT Service Management Systems
- Valiente, M.-C.
- Vicente-Chicote, C.
- Rodríguez, D.
Buch:
Best Practices and New Perspectives in Service Science and Management
ISBN: 9781466638952
Datum der Publikation: 2013
Seiten: 142-159
Art: Buch-Kapitel
