An Ontology-Based and Model-Driven Approach for Designing IT Service Management Systems
- Valiente, M.-C.
- Vicente-Chicote, C.
- Rodríguez, D.
Livre:
Best Practices and New Perspectives in Service Science and Management
ISBN: 9781466638952
Année de publication: 2013
Pages: 142-159
Type: Chapitre d'ouvrage
