Evolutionary Optimization of Service Times in Interactive Voice Response Systems

  1. Salcedo-Sanz, S.
  2. Naldi, M.
  3. Perez-Bellido, M.A.
  4. Portilla-Figueras, J.A.
  5. Ortiz-Garcia, E.G.
Journal:
IEEE Transactions on Evolutionary Computation

ISSN: 1089-778X

Year of publication: 2010

Volume: 14

Issue: 4

Pages: 602-617

Type: Article

DOI: 10.1109/TEVC.2009.2039142 GOOGLE SCHOLAR
Data source: Scopus