Evolutionary Optimization of Service Times in Interactive Voice Response Systems
- Salcedo-Sanz, S.
- Naldi, M.
- Perez-Bellido, M.A.
- Portilla-Figueras, J.A.
- Ortiz-Garcia, E.G.
ISSN: 1089-778X
Année de publication: 2010
Volumen: 14
Número: 4
Pages: 602-617
Type: Article